Refund & Return Policy

This policy explains when a customer may request a return, replacement, or refund for products purchased through Contour Plus.

1. Eligible Cases

A return or refund request may be accepted only if the item is:

• damaged on arrival;
• defective;
• the wrong item;
• materially not as described.

2. Non-Eligible Cases

• Items with broken hygiene seals or opened perfume packaging are generally not returnable unless the problem falls under an eligible case above.
• Requests made outside the claim window may be refused.
• Returns that do not match the reported issue or show signs of misuse may be refused.

3. Claim Window

You must submit your return or refund claim within 7 days of delivery. Contacting us quickly helps preserve evidence and speeds up review.

4. What You Need to Provide

• order number or account details used to place the order;
• a short description of the issue;
• clear photos or videos where applicable;
• original packaging where reasonably available.

5. Review and Resolution

Contour Plus may inspect and verify the claim before approving any outcome. If approved, the resolution may be:

• a replacement item;
• a partial refund; or
• a full refund.

6. Refund Method

Refunds will be issued through the original payment path where feasible. If the original transaction used an offline or cash-equivalent method, we may coordinate the refund through an operationally appropriate method after approval and verification.

7. Shipping Charges

Delivery or shipping charges are refunded only when the error or defect is attributable to Contour Plus or the fulfilled order was incorrect.

8. Contact