By accessing or using Contour Plus, you agree to these Terms of Service. If you do not agree, do not use the app, website, or customer ordering features.
1. About the Service
Contour Plus is a consumer shopping platform focused on cosmetics, perfumes, and related beauty products. Public users can browse products, maintain an account, place orders, track deliveries, and request support. Internal supplier and admin systems are not part of the public customer offering.
2. Eligibility and Accounts
- You must provide accurate and current information when creating or maintaining an account.
- You are responsible for activity under your account and for safeguarding your credentials.
- We may suspend, restrict, or close accounts used unlawfully, fraudulently, abusively, or in breach of these terms.
3. Product Information and Availability
- We aim to present accurate pricing, descriptions, stock status, and imagery, but errors may occasionally occur.
- Availability, assortment, and promotional offers may change without prior notice.
- We may correct content, pricing, or availability errors and may cancel or refuse affected orders where necessary.
4. Orders
- Placing an order is a request to purchase, not a guarantee of acceptance.
- We may reject, limit, hold, or cancel orders for stock, pricing, verification, fraud-prevention, operational, or legal reasons.
- Order updates shown in the app are part of the service flow but may occasionally lag behind real-world operations.
5. Pricing, Promotions, and Vouchers
- Displayed prices are subject to change before order confirmation.
- Promotions, flash sales, bundles, and vouchers may carry conditions, exclusions, limited quantities, or expiry dates.
- We may withdraw a promotion or decline voucher use in cases of misuse, technical error, or expired eligibility.
6. Delivery and Fulfillment
Delivery timing is estimated only unless we explicitly state otherwise. Customers are responsible for providing accurate delivery details and for being reachable to receive the order. See the Shipping & Delivery Policy for more detail.
7. Returns and Refunds
Returns and refunds are governed by the Refund & Return Policy. Cosmetics and perfumes are subject to stricter return standards for hygiene, safety, and product integrity reasons.
8. Acceptable Use
You agree not to misuse Contour Plus. For example, you must not:
- violate laws, regulations, or third-party rights;
- interfere with the app, servers, or connected services;
- attempt unauthorized access, scraping, automation abuse, or fraud;
- impersonate another person or submit false account or order information;
- upload or transmit malicious code or abusive content.
9. Intellectual Property
The app, branding, design, software, and content made available through Contour Plus are protected by intellectual property rights. Public customer use does not grant ownership or reuse rights beyond normal personal shopping use.
10. Disclaimer and Liability
- We are not responsible for indirect, incidental, punitive, or consequential losses arising from use of the service.
- To the maximum extent permitted by law, our liability is limited to the amount paid for the affected order or service interaction that gave rise to the claim.
11. Privacy
Your use of the service is also subject to the Privacy Policy.
12. Suspension, Termination, and Changes
- We may change, suspend, or discontinue parts of the service at any time.
- We may revise these terms by publishing an updated version on this page.
- Your continued use after an update means you accept the revised terms.